We have created a direct channel on WhatsApp so you can text us at your convenience.
Just ask us a question or raise a concern and one of our customer representatives will assist you on chat.
We are happy to answer all your queries, from opening hours, locating lost items, learning about specific services and much more. Just ask it or suggest it and we will be happy to support you.
We are on a journey of creating wonderful experiences and great moments for you and your loved ones at Mall of the Emirates.
Part of The Emirates Group, dnata Travel is the UAE’s longest standing travel provider with more than 60 years of experience. Its in-store travel experts can support you with quality advice and insights on travel across the UAE and beyond, as well as give you access to exclusive offers and value adds, worldwide. Voted ‘UAE’s Leading Travel Agency’ at the 2019 World Travel Awards and ‘Favourite tour operator or travel agent 2018/19’ at the Conde Nast Traveller Middle East Readers’ Choice Awards, you can trust dnata Travel to deliver on their promise to take you ‘beyond the booking’, every time you travel.
The ultimate one-stop travel shop, regardless of the experience you want to book, dnata Travel’s in-store travel experts can do it for you, covering all aspects of your journey. The list of travel services and products available in-store include:
• Holiday packages
• Weddings & Honeymoons
• Adventure travel
• City breaks
• Tours & excursions
• Car hire
• Gift vouchers
• marhaba airport meet & greet
• Expert travel advice
• dnata Emirates NBD credit card
With a dnata Emirates NBD credit card, you can earn 15% reward points back on every purchase with dnata Travel, to spend on your next holiday. Points are easily redeemed in-store. Sign up today and enjoy an offer of up to AED2,500 worth of travel vouchers, complimentary access to VIP airport lounges, and more. There is also the option to spread the cost of your travel booking at no extra cost. Available with Emirates NBD and other select banks, with a 0% interest instalment plan.
dnata Travel’s team of travel experts is here for you, every day. They will take care of you before, during and after you travel with multi-channel support including in-store and its 24/7 call centre. Go ‘beyond the booking’ with dnata Travel.