Can I change my package to another one after I’ve booked?
You may amend your package (date, time, stylist) up to 72 hours before the session free of charge. Additional charges may apply depending on the package chosen.
Is there a focus on specific brands?
The beauty of this personal styling service is that it’s all about you. We do not have an affiliation to any one store or brand making this service totally unique. The brands/stores selected are solely based on your requirements and preferences through the style questionnaire.
Do I have to attend my session?
We highly recommend you attend the session in person for the best results.
Can I have my items pre-pulled before I arrive?
The beauty of this service is that any and all brands are accessible during your style session. This means that you are able to experience even more in terms of brands during your time with your stylist. If you would rather stick to a select few shops, our stylist are able to put items aside for your arrival. Based on your preference, our stylists will be able to pre-pull items and keep them ready for you before your arrival.
Do I walk around with my stylist or will it all be in one location?
Do you offer shopping assistant services?
We currently only offer personal stylist services, however we will be launching the shopping assistant services in the near future!
Do you offer home delivery services?
Once the service has been completed, you have the option to take your shopping bags with you or have us deliver them to your home free of cost!
How will I know that my stylist will understand me according to my preferences?
How do you match my stylist according to my needs and preferences?
Will there be any post-service information sent to me?
You will be sent a style report follow-up 48 hours after your session. This will include style advice specific to you and suggestions of how to style your pieces going forward as well as a color chart.
Can I communicate with my stylist after the session is completed?
You may text the stylist via the stylist chat service after the session (up to 24 hours). After this time, the chat will be closed.
Can I upgrade or downgrade my package?
Will I be paying for my items separately or is part of the service cost?
Will I be able to bring a friend with me to the session?
We do allow a guest if the client is under 16 or needs a chaperone for disability or mobility assistance.
Would I be able to take breaks during my session (prayer, bathroom etc.)?
There will be plenty of time during your session for any breaks. If you have any specific requirements, please let your stylist know in advance.
Would I be able to book in person?
Do I need to book in advance or will I be able to book on the day and secure a booking?
We usually require 48 hours notice before a session to allow your stylist to fully prepare. If however you need an appointment on the same day, we will endeavor to accommodate.
How far in advance can I book?
Up to 1 month.
Is the session transferable?
Can I pay for the service in advance, or can I pay on the day?
The service must be paid in advance to secure your booking. The payment link will be sent to you after the booking is confirmed.
What are the methods of payments? Can I pay by cash?
Can I change the time / date of my booking?
The date and time of your booking can be changed up to 72 hours before your session. Should you wish to amend your session less than 72 hours from your session, a fee of AED 200 will be charged.
Are there any rescheduling fees?
You may amend your package (date, time, stylist) up to 72 hours before the session free of charge. Should you wish to amend your session less than 72 hours from your session, a fee of AED 200 will be charged.
What happens If I can’t make my appointment?
If for any reason you are unable to make your appointment, you must inform Style Doctors personal stylists/ booking coordinator as soon as possible before the scheduled time. If less than 48 hours notice of cancellation is given, 100% percent of your total fee will be non-refundable and rescheduling is not possible. This is subject to a case by case basis.
What happens if I’m late for my appointment?
If for some reason, the stylist is late, this time will be added on at the end of the session
What happens if I’m sick on the day and would need to reschedule?
We understand that people get ill and we recommend that you contact your booking coordinator ASAP. Less than 24 hours notice will incur a rescheduling fee of AED 200. This is subject to a case by case basis.
What happens if I cancel my booking? Can I get a refund?
You are entitled to cancel your booking and get a full refund 48 hours before the service commences. After this time, you will not be able to have a refund. This is subject to a case by case basis.
Can I add a shopping budget to the service?
You may add on a Mall of the Emirates gift card to your session which can be used at any of the retailers during your style session. Minimum amount for a gift card is AED 50 and maximum amount is AED 3,500.
Can I change my stylist after I’ve selected her?
What do you recommend as shopping budget?
It depends on your needs and preferences! We can shop on a very small budget to an unlimited amount. We focus on educating you on what suits you, without the pressure of buying. Whatever your budget is, you can be sure that you will get the best items available and will come away with a capsule wardrobe that can be mixed and matched together.
Can I buy a gift card after I’ve booked?
Of course, you will be able to purchase a gift card from any Customer Service desk.