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We are on a journey of creating wonderful experiences and great moments for you and your loved ones at Mall of the Emirates.

Personal Stylist

1 Choose your preferred package and stylist.
2 Book your session online, scan QR code to confirm booking & receive all pre-session details.
3 Meet with your stylist at the mall for an enjoyable bespoke consultation.

What better way to efficiently enhance your shopping experience at Mall of the Emirates than with your own expert stylist?

Get an expert stylist by your side through your assisted shopping journey. Your expert will shed the light on personally tailored tips & tricks to help you shop for your unique style and body.

Your journey begins from home. After your booking is confirmed, complete a simple questionnaire to help you come prepared to your session. You will then meet your stylist at your personal consultation where you will have an in-depth conversation reviewing the questionnaire and building your style to create a personal shopping list. Then, off you go on your shopping quest!

The stylist will help you learn how to dress for your body shape, tone, colouring, personality and lifestyle, all within your unique budget. There is no minimum spending required! Your stylist will work to achieve your shopping goals and fashion style within your needs.

With access to over 600 brands at Mall of the Emirates, your stylist will take you to the shops based on your budget. As we have no affiliation to one shop, your stylist isn’t guided by targets, commission or confined to one retailer. The goal is to understand you, your needs and leave you feeling your best.

 Powered by Style Doctors

Can I change my package to another one after I’ve booked?

You may amend your package (date, time, stylist) up to 72 hours before the session free of charge. Additional charges may apply depending on the package chosen.

 

Is there a focus on specific brands?

The beauty of this personal styling service is that it’s all about you. We do not have an affiliation to any one store or brand making this service totally unique. The brands/stores selected are solely based on your requirements and preferences through the style questionnaire.

 

Do I have to attend my session?

We highly recommend you attend the session in person for the best results.

 

Can I have my items pre-pulled before I arrive?

The beauty of this service is that any and all brands are accessible during your style session. This means that you are able to experience even more in terms of brands during your time with your stylist. If you would rather stick to a select few shops, our stylist are able to put items aside for your arrival. Based on your preference, our stylists will be able to pre-pull items and keep them ready for you before your arrival.

 

Do I walk around with my stylist or will it all be in one location?

As your styling session is as much about educating you about how to style yourself long term, you will be accompanying your stylist around the mall. In most cases, they will let you know exactly which shops you will be visiting based on your style questionnaire.

Do you offer shopping assistant services?

We currently only offer personal stylist services, however we will be launching the shopping assistant services in the near future!

 

Do you offer home delivery services?

Once the service has been completed, you have the option to take your shopping bags with you or have us deliver them to your home free of cost!

 

How will I know that my stylist will understand me according to my preferences?

All our Style Doctors have clients from all different walks of life and can instantly build up a rapport with you whilst also contemplating what to do with your look. As they are experts in their field, they are able to tailor their advice specifically for you.

How do you match my stylist according to my needs and preferences?

All of our stylists have vast styling experience and are all friendly and very easy to get along with. Our stylists have clients from all different walks of life from the ages of 8 to 80 and can make anyone feel at ease. Trained both in the UAE and internationally, our stylists are experts in their field and well versed working with people of all ages, shapes and sizes.

Will there be any post-service information sent to me?

You will be sent a style report follow-up 48 hours after your session. This will include style advice specific to you and suggestions of how to style your pieces going forward as well as a color chart.

 

Can I communicate with my stylist after the session is completed?

You may text the stylist via the stylist chat service after the session (up to 24 hours). After this time, the chat will be closed.

 

Can I upgrade or downgrade my package?

You may upgrade your package up to 24 hours before the session takes place. To downgrade a package, you would be issued a refund for the amount for the more expensive package less 5%. A package cannot be downgraded less than 72 hours before the session.

Will I be paying for my items separately or is part of the service cost?

Items purchased during your style session will be in addition to the service itself.

Will I be able to bring a friend with me to the session?

Like any other experience of this kind, our styling sessions are best where it is one-to-one with the stylist. This is because each person have their own unique style and having a personalised styling session allows us to maximise the amount of advice we’re able to give. Therefore our styling sessions are priced for one person only.


We do allow a guest if the client is under 16 or needs a chaperone for disability or mobility assistance.



 

Would I be able to take breaks during my session (prayer, bathroom etc.)?

There will be plenty of time during your session for any breaks. If you have any specific requirements, please let your stylist know in advance.

 

Would I be able to book in person?

You may inquire and pay for a styling session at any of the concierge desks at the mall and you will be then connected with your booking coordinator to arrange a date.

Do I need to book in advance or will I be able to book on the day and secure a booking?

We usually require 48 hours notice before a session to allow your stylist to fully prepare. If however you need an appointment on the same day, we will endeavor to accommodate.

 

How far in advance can I book?

Up to 1 month.

 

Is the session transferable?

Should you for some reason be unable to attend your session, this can be gifted to a friend, colleague, loved one. Please let your booking coordinator know.

Can I pay for the service in advance, or can I pay on the day?

The service must be paid in advance to secure your booking. The payment link will be sent to you after the booking is confirmed.

 

What are the methods of payments? Can I pay by cash?

We only accept card payments via our payment provider for this service. You may use cash to pay for the items during the session itself.

Can I change the time / date of my booking?

The date and time of your booking can be changed up to 72 hours before your session. Should you wish to amend your session less than 72 hours from your session, a fee of AED 200 will be charged.

 

Are there any rescheduling fees?

You may amend your package (date, time, stylist) up to 72 hours before the session free of charge. Should you wish to amend your session less than 72 hours from your session, a fee of AED 200 will be charged.

 

What happens If I can’t make my appointment?

If for any reason you are unable to make your appointment, you must inform Style Doctors personal stylists/ booking coordinator as soon as possible before the scheduled time. If less than 48 hours notice of cancellation is given, 100% percent of your total fee will be non-refundable and rescheduling is not possible. This is subject to a case by case basis.

 

What happens if I’m late for my appointment?

If you are running late for your appointment, please let the booking coordinator know. Your stylist will start the session and will be working on creating your perfect wardrobe until you arrive. Due to popular demand, your stylist may have a booking immediately after yours therefore extending due to lateness is not possibleIf you are running late for your appointment, please let the booking coordinator know. Your stylist will start the session and will be working on creating your perfect wardrobe until you arrive. Due to popular demand, your stylist may have a booking immediately after yours therefore extending due to lateness is not possible.


If for some reason, the stylist is late, this time will be added on at the end of the session
 

What happens if I’m sick on the day and would need to reschedule?

We understand that people get ill and we recommend that you contact your booking coordinator ASAP. Less than 24 hours notice will incur a rescheduling fee of AED 200. This is subject to a case by case basis.

 

What happens if I cancel my booking? Can I get a refund?

You are entitled to cancel your booking and get a full refund 48 hours before the service commences. After this time, you will not be able to have a refund. This is subject to a case by case basis.

 

Can I add a shopping budget to the service?

You may add on a Mall of the Emirates gift card to your session which can be used at any of the retailers during your style session. Minimum amount for a gift card is AED 50 and maximum amount is AED 3,500.

 

Can I change my stylist after I’ve selected her?

You may request another stylist up to 72 hours before your booking however we cannot guarantee availability as they may be booked with other customers. We will always endeavor to pair you with your requested/preferred stylist.

What do you recommend as shopping budget?

It depends on your needs and preferences! We can shop on a very small budget to an unlimited amount. We focus on educating you on what suits you, without the pressure of buying. Whatever your budget is, you can be sure that you will get the best items available and will come away with a capsule wardrobe that can be mixed and matched together.

 

Can I buy a gift card after I’ve booked?

Of course, you will be able to purchase a gift card from any Customer Service desk.

 

Would I be able to buy items from any of the MOE retailers?

You will be able to purchase items from any of the MOE retailers during your style session

Does your stylist share feedback/advice on hair, makeup, grooming?

Our personal stylists are able to give advice on all of the above. During your session, you will learn about head to toe styling.