Chat with us
Scan the QR code or click the link below to chat with us on WhatsApp.

We have created a direct channel on WhatsApp so you can text us at your convenience.

Just ask us a question or raise a concern and one of our customer representatives will assist you on chat.

We are happy to answer all your queries, from opening hours, locating lost items, learning about specific services and much more. Just ask it or suggest it and we will be happy to support you.

We are on a journey of creating wonderful experiences and great moments for you and your loved ones at Mall of the Emirates.

Media Centre


Customers to see improved car park access at Mall of the Emirates

More car park spaces, smoother navigation and opened up areas starting this month


Dubai, UAE, 11 November 2014 - Starting this month, visitors to Mall of the Emirates will start to experience a smoother car journey to and from the popular luxury lifestyle destination as the mall’s immediate car park works slowly reach their intended completion.

From now until year’s end, Mall of the Emirates will be opening up increasingly larger areas of its car park on the Ground Floor and Upper Levels, meaning less diversion, greater accessibility and more car park spaces. By mid-2015, Mall of the Emirates’ ongoing redevelopment project will also reveal a new car park deck on a new Level 4, unveiling 1,300 new car park spaces for added convenience.

Mall of the Emirates’ current car park works are in support of Dubai Municipality’s new safety regulations requiring buildings to be more prepared during seismic activity. Large, structural pillars have been erected to support the mall’s multiple levels, ensuring added stability during ground movement. With all Ground Floor works to be completed by year’s end, customers can expect ease of navigation and easily found car park spaces week on week in the lead-up, as the focus shifts to more concentrated works on the mall’s upper levels.

In the interim, Mall of the Emirates is also encouraging visitors to head directly to Level 3, under the shade of Ski Dubai’s slope – an area that is construction free, and the mall’s best kept secret to park.