We have created a direct channel on WhatsApp so you can text us at your convenience.
Just ask us a question or raise a concern and one of our customer representatives will assist you on chat.
We are happy to answer all your queries, from opening hours, locating lost items, learning about specific services and much more. Just ask it or suggest it and we will be happy to support you.
We are on a journey of creating wonderful experiences and great moments for you and your loved ones at Mall of the Emirates.
We are connecting you with stores online by text, chat, and video.
Receive expert advice on products that best suits you and your needs.
How it Works:
1. Fast & Frictionless: Live product advice. Whether you are looking for inspiration or guidance, inquiring about a product, you're a tap away from connecting with our brand experts.
2. Starting a chat: You can start a chat by tapping the bubble at the bottom right-hand side of this page.
3. Highly Personal: Share photos or videos with a brand expert to offer you personalised recommendations and advice in the same way in-store.
4. 1-on-1 Chat or Video Shopping: Real-time video shopping experience allows you to check new collections, get a virtual store tour, or check product availability.
5. Product Purchase: Purchase the item online, receive a payment receipt, and receive your delivery.
6. Book an appointment: If you want to visit the store to complete your transaction or pick up your items, our expert can send you an invitation, and you can add the appointment to your device.
7. Stay in touch: If an item is out of stock, get notified by text or email.
8. Ratings: When a chat finishes, you will get the chance to rate your experience and give compliments.
Benefit from both the convenience of online shopping and the luxury of the in-store associate.
Launch the chat to be able to speak to an expert now.
Follow few simple steps to start your Live Shopping experience:
1) Click on the chat bubble below
2) Select a brand or choose a category
3) A sales associate from the store will contact you via chat.
4) You will receive videos, images, and recommendations on the products you're looking for. You can also speak with them directly through a video call.
5) Once you're done selecting all desired products, you can complete the purchase online, or we can reserve the products for you.
6) You can get the items delivered to your home or arrange a pickup at the store.