Hands Free



Drop off your shopping bags at the Hands Free collection desks.

All of your items will be securely sealed and stored in the mall by our staff. Your contact information and delivery preferences will be noted.

You can have your bags brought to you anywhere in the mall for your convenience. Just use the Mall of the Emirates mobile app or call our team 15 minutes before you finish shopping for the service. You can also use the fetchr app to request a delivery.

The service is free of charge for deliveries inside the mall, to your car, or hotels connected to the mall. We also offer home delivery priced at AED 30 for same day deliveries and AED 18 for next day deliveries. For assistance or more information call 04 801 8188.



Hands Free Shopping service will be available during Mall of The Emirates (the ‘Mall’) trading hours.

  • The Hands Free Shopping service is free for deliveries in the mall and the hotels connected to the Mall. The service lets registered customers drop off an unlimited number of bags. It is available for same day in-mall delivery.
  • The Hands Free Shopping service for home delivery is valid for the same day and as well as next day delivery. The service will cost:
    • Same day delivery within Dubai: AED 30
    • Next day delivery within Dubai: AED 18
    • Rates applicable to other Emirates in the UAE may change. Rates are available at drop off counters at the Mall.
  • The Mall reserves the right not to accept any shopping item. This item could include food, beverages and perishable items. In addition, groceries items, flowers, delicate or breakable objects. Also, prescription drugs, money, jewellery, precious metal and watches and personal belongings.  As well as live animals and any illegal items under UAE Law.
  • The sealing of all shopping bags must happen in the presence of the customer. This must take place at the dedicated Hand Free Shopping service area.
  • The Mall reserves the right to decline any unsealed or opened sealed bag.
  • The weight of each Hands Free Shopping delivery bag shall not be above 5 kg.
  • The size of a customer’s shopping bag(s) shall not be more than the size of the Hands Free Shopping delivery bags.
  • According to the Mall’s management policies, the disposal of uncollected shopping bags happens within 10 days. 
  • The Mall aims to deliver the Hands Free Shopping bags within just 15 minutes of the customer's request for the Mall’s Hands Free Shopping service. The Mall cannot guarantee this period and do not accept liability in case of any delays.
  • Partial delivery of items from one delivery bag is not permitted.
  • The Mall shall neither be held responsible for the loss or damage of any bag. This includes items dropped or collected for the Hands Free Shopping service.
  • By registering to the Hands Free Shopping service, the customer accepts the above terms and conditions.
  • Other terms and conditions may apply. Please visit www.fetchr.us for further information.



  • Dubai only.
  • Order cut-off time: 6:45 PM.
  • Scheduling cut-off time: 7:00 PM.
    • Deliveries will take place between 8:00 PM and 11:00 PM.
    • If an order is not scheduled by 7:00 PM on the same day, it will be delivered the next day.
  • Same day delivery is available 7 days a week.



  • In the UAE.*
  • Order cut-off time: 07:45 pm.
  • Scheduling cut-off time: 08:00 pm.
  • Deliveries will take place the next day between 09:00 am and 02:00 pm & 02:00 pm and 06:00 pm.
  • If an order is not scheduled by 08:00 pm on the same day, it will be sent to customer service for scheduling.
  • Next day delivery is available 6 days a week except for Friday and public holidays.

*We do not offer delivery in the following regions - Moreeb Hills, Zarrarah, Bin Thilab, Gharab, Al taff, Bid Khabbab, Al Janai, Al Hudairiyat Island, Balrmad Island, Mushayrib Island, Nareel Island, Samaliyah Island, Sas Al Nakhl Island, Umm Yifenah Island, Al rafiq, Qassabi, and Zeraa Island.



  • Gate 1 – On the ground level, near Centrepoint
  • Gate 2 – On the ground level, near Hour Choice
  • Gate 4 – On the ground level, near Topshop