We have created a direct channel on WhatsApp so you can text us at your convenience.
Just ask us a question or raise a concern and one of our customer representatives will assist you on chat.
We are happy to answer all your queries, from opening hours, locating lost items, learning about specific services and much more. Just ask it or suggest it and we will be happy to support you.
We are on a journey of creating wonderful experiences and great moments for you and your loved ones at Mall of the Emirates.
General & VIP Services with a smile!
To make your visit to Mall of the Emirates a memorable and care free experience we offer an array of services specially designed to help you shop with ease.
Visitors to Mall of the Emirates can make use of these services by contacting any of the four Customer Service Desks, conveniently located on the Ground and First floor.
Information Desks are located on:
VIP Concierge Desk (Parking Entrance B)
Baby Carts can be rented through Kiddie Kruzzer, located on the Ground level parking entrances A, C & D.
Car Jumper Service
In case you need to jump start your car, kindly contact our traffic team to assist you. Add Traffic control room in parking section.
Services are available from Thrifty located on the Ground level, parking entrance C.
Car Wash Service (Temporary unavailable)
Car wash services are available on all parking levels for a set fee.
Currency & Exchange service - Currency exchange and payment services
This service is conveniently located at each mall gate
Digital Map is an unique mapping feature that help our customer to find the best route to desire store, available throughout mall and at customer service desk by scanning the QR Code
Dubai Police Payment Machine - Currency exchange, ATM’s and payment services
Located at the metro link on the First level.
Etisalat Payment Machine - Currency exchange, ATM’s and payment services
An Etisalat Payment machine is located on the First level, parking entrance D.
DU Payment Machine - Currency exchange, ATM’s and payment services
A DU payment machine is located on the First level, near metro link.
Free Wifi service
Avail from free Wifi service at your convenience throughout the mall
Sold at all Customer Service Desks across the mall for a minimum of AED 50. Gift Cards have an activation fee of AED 7.5 and can be used at all Majid Al Futtaim shopping malls.
Hands Free Shopping
Drop off your shopping bags at the Hands Free collection desks, located on the Ground level at Gates A, C and D, and have them safely stored for collection or delivered to your car, home or hotel
HF Desks are in ground floor
Entrance D next to food court.
Entrance C opposite carrefour
Entrance A next to Ski Dubai
Roaming hands free service 1st and 2nd Floor.
Lost & Found Assistance
For assistance, go to any of the four Customer Service Desks across the mall.
Luggage Storage Facility (Temporarily unavailable)
Luggage can be stored free of charge during mall hours. Shopping bags cannot be stored. Located at the metro link area.
Mall directories are located at each major entrance as well as throughout the mall.
Mobile Phone Recharging
Portable mobile phone charging devices are available at all Customer Service Desks. (for certain mobile brands only). This service is free of charge.
Park Assist Machines (Temporarily unavailable)
Machines are located across all the entrance gates around the mall.
Parking for people of determination
There are designated parking spots for persons with physically challenge located close to the mall entrance at gates.
Parking for expectant mothers
We provide designated parking spots for expected mothers to easy their shopping experience
Prayer Rooms for Men & Women
There are 2 prayer rooms located on the Third level of the Galleria.
Shuttle Bus Service
A complimentary shuttle bus will pick up and drop off hotel guests from key hotels located around Dubai. Contact Customer Service for more details.
Store Guide (Store Map)
Mall guides listing all stores and services in the mall are offered to our customers in four languages; English, Arabic, Russian and Chinese. These are available at Customer Service Desks, as well as distributed throughout the mall.
Store Guide (Store Map) Link: https://www.malloftheemirates.com/Maps/index-malloftheemirates.html?lng=en
The Big Bus and City Sightseeing - Temporarily unavailable
For more information, kindly proceed to Ground level (Gate D) for Big Bus or Ground level (Gate A) for City Sightseeing
Taxis drop-off and pick-up
The taxi operates from:
Uber and Careem
The VIP drop off area is located on the Ground level between Debenhams and Harvey Nichols.
Valet parking is available at the north (VIP) and Fashion Dome entrance to the Main Galleria adjacent to Car Park Entrance B first level, and at Car Park Entrance B on the ground level for a nominal fee.
VIP Valet Parking Lounge
Located at GF and Level 1 at the Fashion Dome entrance and offering a relaxed ambiance with complimentary refreshments to valet parking guests.
Wheelchairs are available free of charge at all the Customer Service Desks, based on availability.
Tax Free Planet Machines Locations