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Just ask us a question or raise a concern and one of our customer representatives will assist you on chat.

We are happy to answer all your queries, from opening hours, locating lost items, learning about specific services and much more. Just ask it or suggest it and we will be happy to support you.

We are on a journey of creating wonderful experiences and great moments for you and your loved ones at Mall of the Emirates.

Customer Service


General & VIP Services with a smile!

To make your visit to Mall of the Emirates a memorable and care free experience we offer an array of services specially designed to help you shop with ease.
Visitors to Mall of the Emirates can make use of these services by contacting any of the four Customer Service Desks, conveniently located on the Ground and First floor.
Information Desks are located on:

  • (ground level) Gate 1 (Parking entrance D) Next to Food Court
  • (ground level) Gate 2 (Parking entrance C) Next to Carrefour
  • (first level) At the Metro Link Ground Level Main entrance Next to Harvey Nichols
  • (ground level) Gate 4 (Parking entrance A) Next to ADCB

VIP Concierge Desk (Parking Entrance B)

Baby Carts 
Baby Carts can be rented through Kiddie Kruzzer, located on the Ground level parking entrances A, C & D.

Car Jumper Service 
In case you need to jump start your car, kindly contact our traffic team to assist you. Add Traffic control room in parking section.

Car Rental
Services are available from Thrifty located on the Ground level, parking entrance C.

Car Wash Service (Temporary unavailable)
Car wash services are available on all parking levels for a set fee.

Currency & Exchange service - Currency exchange and payment services
This service is conveniently located at each mall gate

Digital Map
Digital Map is an unique mapping feature that help our customer to find the best route to desire store, available throughout mall and at customer service desk by scanning the QR Code

Dubai Police Payment Machine - Currency exchange, ATM’s and payment services
Located at the metro link on the First level.

Etisalat Payment Machine - Currency exchange, ATM’s and payment services
An Etisalat Payment machine is located on the First level, parking entrance D.

DU Payment Machine - Currency exchange, ATM’s and payment services
A DU payment machine is located on the First level, near metro link.

Free Wifi service 
Avail from free Wifi service at your convenience throughout the mall

Gift Cards
Sold at all Customer Service Desks across the mall for a minimum of AED 50. Gift Cards have an activation fee of AED 7.5 and can be used at all Majid Al Futtaim shopping malls.

Hands Free Shopping 
Drop off your shopping bags at the Hands Free collection desks, located on the Ground level at Gates A, C and D, and have them safely stored for collection or delivered to your car, home or hotel

HF Desks are in ground floor 
Entrance D next to food court.
Entrance C opposite carrefour
Entrance A next to Ski Dubai 
Roaming hands free service 1st and 2nd Floor.


Lost & Found Assistance
For assistance, go to any of the four Customer Service Desks across the mall.

Luggage Storage Facility (Temporarily unavailable)
Luggage can be stored free of charge during mall hours. Shopping bags cannot be stored. Located at the metro link area.

Mall Directory
Mall directories are located at each major entrance as well as throughout the mall.

Mobile Phone Recharging
Portable mobile phone charging devices are available at all Customer Service Desks. (for certain mobile brands only). This service is free of charge.

Park Assist Machines (Temporarily unavailable)
Machines are located across all the entrance gates around the mall.

Parking for people of determination 
There are designated parking spots for persons with physically challenge located close to the mall entrance at gates.

Parking for expectant mothers
We provide designated parking spots for expected mothers to easy their shopping experience

Prayer Rooms for Men & Women
There are 2 prayer rooms located on the Third level of the Galleria.

Shuttle Bus Service
A complimentary shuttle bus will pick up and drop off hotel guests from key hotels located around Dubai. Contact Customer Service for more details.

Store Guide (Store Map) 
Mall guides listing all stores and services in the mall are offered to our customers in four languages; English, Arabic, Russian and Chinese. These are available at Customer Service Desks, as well as distributed throughout the mall.

Store Guide (Store Map) Link:

The Big Bus and City Sightseeing - Temporarily unavailable 
For more information, kindly proceed to Ground level (Gate D) for Big Bus or Ground level (Gate A) for City Sightseeing

Taxis drop-off and pick-up
The taxi operates from:

  • Taxi drop-off and pick-up area at the Ski Dubai entrance A (Ground level)
  • Taxi drop-off and pick-up area near Carrefour and Centre Point entrance D (Ground level)
  • Taxi drop off only at the main entrance GF.


Uber and Careem 

  • Uber and Careem  drop-off and pick-up area at the Ski Dubai entrance A (Ground level).
  • Uber and Careem  drop-off and pick-up area near Carrefour and Centre Point entrance D (Ground level).
  • Uber and Careem drop off only at the main entrance GF.
  • Uber and Careem Pick up entrance B Fashion Dome GF.



VIP Drop-off
The VIP drop off area is located on the Ground level between Debenhams and Harvey Nichols.

Valet Parking
Valet parking is available at the north (VIP) and Fashion Dome entrance to the Main Galleria adjacent to Car Park Entrance B first level, and at Car Park Entrance B on the ground level for a nominal fee.

VIP Valet Parking Lounge 
Located at GF and Level 1 at the Fashion Dome entrance and offering a relaxed ambiance with complimentary refreshments to valet parking guests. 

Wheelchairs are available free of charge at all the Customer Service Desks, based on availability. 

Tax Free Planet Machines Locations

  • Gate D Entrance/ G Level
  • Gate D Entrance/ G Level, near Taxi Pick up Area
  • Gate A Entrance/ G Level
  • Gate C Entrance/ 1st level (Metro Link)