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Scan the QR code or click the link below to chat with us on WhatsApp.

We are at your service 
Chat with our concierges for expert assistance, inquiries and suggestions.

Our digital concierge service is here for you during mall opening hours to answer any questions you might have.
Our well-trained customer representatives will help you in every way that matters.
Looking for a certain dress, a toy or beauty product?
Need help with booking a table at one of our many restaurants?
Or have a question about a specific service or offer?
Just connect via WhatsApp and we will take care of it.
 
We are on a journey of creating wonderful experiences and great moments 
for you and your loved ones at Mall of the Emirates.

 

 

Guest Services

 
 
We offer an array of services to make your visit to the Mall of the Emirates a memorable and care-free experience.
These include car rentals, exchanges, ATMs, free WiFi and kids carts, to name a few.

To use these services, visitors to the mall can contact one of our four customer-service desks. You can find the desks in different locations on the ground floor.
 

#Free_Mall_WiFi

Free Wi-Fi available throughout the mall, so you never miss an important status update.

Customer Service

We offer General & VIP Services with a smile! These services are specially designed to take care of our customers' need and help them shop with ease.

Digital Concierge

Chat with our concierges on WhatsApp for any queries, assistance and suggestions.

Gift Cards

Gift Cards at Mall of the Emirates

Hands Free

SHOP, HANDS FREE

Kids Information

Kids love to have fun! If you are young or just young-at-heart, we have a wealth of activities to keep your kids entertained here at Mall of the Emirates. Whether it’s skiing, simulated race track driving or catching the latest Disney movie, your little ones will find what they are looking for.

Live Shopping - Coming Soon

Shopping, as Easy as a Conversation

Introducing Live Shopping! A new, modern, and exclusive way to chat with your favourite brands at Mall of the Emirates and start your mall shopping journey from anywhere, using just your phone.

Lost & Found Assistance

Misplaced or lost an item during your visit? Head to any of our Customer Service desks located on the ground floor for assistance.

Mobile Power Banks

Portable mobile phone charging service is available at all Customer Service Desks.

Parking Information

If you are arriving by car, you can enjoy free parking for the first 4 hours from Sunday to Thursday. Click the link below to find out more about parking fees.

The 9

Located at the Mall of the Emirates, Kempinski Hotel, The 9 is a members-only club to indulge the interests of the most discerning individuals. Enjoy an open lounge space with luxurious seating, curated books, board games and other amenities to relax and unwind. The lounge is equipped with a premium concierge service and direct valet access, providing an unparalleled level of convenience and comfort.

 

Other experiences are bookable for members and listed below.

Tourist Information

Those who visit Dubai, come to shop, to enjoy the fun entertainment, or to experience the 'Dubai factor' of the city.

Wheelchair Stands

Manual wheelchairs are available throughout the mall.