Guest Services

We offer an array of services to make your visit to the Mall of the Emirates a memorable and care-free experience.
These include car rentals, exchanges, ATMs, free WiFi and kids carts, to name a few.

To use these services, visitors to the mall can contact one of our four customer-service desks. You can find the desks in different locations on the ground floor.


Free Wi-Fi available throughout the mall, so you never miss an important status update. 

Customer Service

We offer General & VIP Services with a smile! These services are specially designed to take care of our customers' need and help them shop with ease.

Gift Cards

Gift Cards at Mall of the Emirates

Hands Free


Kids Information

Kids love to have fun! If you are young or just young-at-heart, we have a wealth of activities to keep your kids entertained here at Mall of the Emirates. Whether it’s skiing, simulated race track driving or catching the latest Disney movie, your little ones will find what they are looking for.

Lost & Found Assistance

Misplaced or lost an item during your visit? Head to any of our Customer Service desks located on the ground floor for assistance.

Mobile Power Banks

Portable mobile phone charging service is available at all Customer Service Desks.

Parking Information

If you are arriving by car, you can enjoy free parking for the first 4 hours from Sunday to Thursday. Click the link below to find out more about parking fees.

Shuttle Bus Services

In line with the government's mandate, the shuttle bus service at Mall of the Emirates, will be temporarily closed as a precautionary measure.

Tourist Information

Those who visit Dubai, come to shop, to enjoy the fun entertainment, or to experience the 'Dubai factor' of the city.

Wheelchair Stands

Manual wheelchairs are available throughout the mall.