Chat with us
Scan the QR code or click the link below to chat with us on WhatsApp.

We have created a direct channel on WhatsApp so you can text us at your convenience.

Just ask us a question or raise a concern and one of our customer representatives will assist you on chat.

We are happy to answer all your queries, from opening hours, locating lost items, learning about specific services and much more. Just ask it or suggest it and we will be happy to support you.

We are on a journey of creating wonderful experiences and great moments for you and your loved ones at Mall of the Emirates.

Guest Services

We offer an array of services to make your visit to the Mall of the Emirates a memorable and care-free experience.
These include car rentals, exchanges, ATMs, free WiFi and kids carts, to name a few.

To use these services, visitors to the mall can contact one of our four customer-service desks. You can find the desks in different locations on the ground floor.


Free Wi-Fi available throughout the mall, so you never miss an important status update.

Digital Concierge

Chat with our concierge on WhatsApp for any queries, assistance and suggestions.

Live Shopping

Introducing Live Shopping! A new, modern, and exclusive way to chat with your favourite brands at Mall of the Emirates and start your mall shopping journey from anywhere, using just your phone.

Customer Service

We offer General & VIP Services with a smile! These services are specially designed to take care of our customers' need and help them shop with ease.

Gift Cards

Gift Cards at Mall of the Emirates

Hands Free


Kids Information

Kids love to have fun! If you are young or just young-at-heart, we have a wealth of activities to keep your kids entertained here at Mall of the Emirates. Whether it’s skiing, simulated race track driving or catching the latest Disney movie, your little ones will find what they are looking for.

Lost & Found Assistance

Misplaced or lost an item during your visit? Head to any of our Customer Service desks located on the ground floor for assistance.

Mobile Power Banks

Portable mobile phone charging service is available at all Customer Service Desks.

Parking Information

If you are arriving by car, you can enjoy free parking for the first 4 hours from Sunday to Thursday. Click the link below to find out more about parking fees.

Tourist Information

Those who visit Dubai, come to shop, to enjoy the fun entertainment, or to experience the 'Dubai factor' of the city.

Wheelchair Stands

Manual wheelchairs are available throughout the mall.

The 9

Located at the Mall of the Emirates, Kempinski Hotel, The 9 is a members-only club to indulge the interests of the most discerning individuals. Enjoy an open lounge space with luxurious seating, curated books, board games and other amenities to relax and unwind. The lounge is equipped with a premium concierge service and direct valet access, providing an unparalleled level of convenience and comfort.


The Draped in Heritage Exhibition by The Zay Initiative will be make its debut in Zaman Awal, Mall of the Emirates from the 23rd November 2021


Learn new skills in one of our workshops


A traditional Emirati Souq for customers to enjoy great shopping and leave the place with small memories. You can expect to find spices, rugs, traditional souvenirs, and much more.