Guest Services

To make your visit to Mall of the Emirates a memorable and care-free experience, Mall of the Emirates offers an array of services including car rentals, exchanges, ATMs, free WiFi and kids carts to name a few. Visitors to the Mall can make use of these services by contacting any of the four customer-service desks, which are situated in different locations on the ground and first floor.

Customer Service

General & VIP Services with a smile!To make your visit to Mall of the Emirates a memorable and care free experience, offer an array of services specially designed to care of customers' needs and help them shop with ease.

Gift Cards

Gift Cards at Mall of the Emirates

Hands Free

Hands Free Shopping service will be available during Mall of The Emirates trading hours.

Kids Information

Kids just want to have fun! If you are young or simply young-at-heart, Mall of the Emirates has a wealth of activities to keep you entertained. Whether it’s energetic skiing, simulated race track driving or the latest Disney blockbuster, you will find plenty of different ways to have fun.


Free Wi-Fi service is available in the mall. Please connect to MallConnect from the list of Wi-Fi networks.

Parking Information

Visitors Parking. Click on Read More to check the Schedule of Fees

Shuttle Services

Mall of the Emirates operates shuttle buses to and from a number of nearby hotels.

Tourist Information

Most visitors to the City of Gold come to shop, to enjoy the unique entertainment options or to experience the ‘Dubai factor’.