Guest Services

We offer an array of services to make your visit to the Mall of the Emirates a memorable and care-free experience.
These include car rentals, exchanges, ATMs, free WiFi and kids carts, to name a few.

To use these services, visitors to the mall can contact one of our four customer-service desks. You can find the desks in different locations on the ground floor.

Customer Service

We offer General & VIP Services with a smile! These services are specially designed to take care of our customers' need and help them shop with ease.

Gift Cards

Gift Cards at Mall of the Emirates

Hands Free

Our Hands-Free Shopping service will be available during our mall trading hours.

Kids Information

Kids just want to have fun! If you are young or simply young-at-heart, Mall of the Emirates has a wealth of activities to keep you entertained. Whether it’s energetic skiing, simulated race track driving or the latest Disney blockbuster, you will find plenty of different ways to have fun.


Free Wi-Fi service is available in the mall. Please connect to MallConnect from the list of Wi-Fi networks.

Parking Information

Visitors Parking. Click on Read More to check the Schedule of Fees

Shuttle Services

You can now access Mall of the Emirates more efficiently than ever. We operate shuttle buses to and from some nearby hotels, for your best convenience.

Tourist Information

Those who visit Dubai, come to shop, to enjoy the fun entertainment, or to experience the 'Dubai factor' of the city.