To make your visit to Mall of the Emirates a memorable and care free experience, Mall of the Emirates offers an array of services specially designed to care of customers’ needs and help them shop with ease. Visitors to the Mall can make use of these services by visiting any of the five customer-service desks, which are situated in different locations on the ground and first floors.
Gift Cards at Mall of the Emirates
Read MoreMall of the Emirates GiftCard, the perfect gift solution for all occasions. Available at the Main Customer Service Desk. Minimum load AED50 & maximum load AED3000 per card.
Read LessKids just want to have fun! If you are young or simply young-at-heart, Mall of the Emirates has a wealth of activities to keep you entertained. Whether it’s energetic skiing, simulated race track driving or the latest Disney blockbuster, you will find plenty of different ways to have fun. ...
Read MoreIf you are young or simply young-at-heart, Mall of the Emirates has a wealth of activities to keep you entertained. Whether it’s energetic skiing, simulated race track driving or the latest Disney blockbuster, you will find plenty of different ways to have fun. Little shoppers: Click here for kids stores.
Magic PlanetMagic Planet is the largest indoor amusement park in the region, featuring several first-time-ever, international award-winning rides and games. Cosmic 10-pin bowling, bumper cars, pool and billiards tables and more amusement machines than you can count! www.magicplanet.ae
Ski DubaiSki Dubai is as perfect for children as much it is for the sports focused skiing enthusiast. The Snow Park includes toboggan runs, interactive games, ice caverns and elevated walkways where you can look down at the alpine setting below. And if the kids just want to build snowmen or throw snowballs at dad, then there are plenty of play areas too! For prices and other details, please visit www.skidxb.com
VOX CinemasAt VOX Cinemas 14-cinema complex, the screens offer the latest in technology and comfort to give you a unsurpassed cinema experience. Exclusive to VOX, the new Senstadium® cinemas are bigger, better, louder, clearer and more comfortable than anything you've experienced before! www.voxcinemas.com
Baby StrollersBaby strollers can be rented through Cuddle Carts, located on the ground level parking entrances A-F, G-L & T-Z.
Baby Changing FacilitiesThese facilities are available in all our washroom areas. There are also comfortable seating areas for mothers seeking to feed their babies.
Mall of the Emirates operates shuttle buses to and from a number of nearby hotels.
Read MoreMall of the Emirates operates shuttle buses to and from a number of nearby hotels as follows:
Please get in touch with the Concierge staff at your hotel for timings.
Pick-up and Drop-off for our shuttle buses is at entrance M-S on the ground level.
General & VIP ServicesService with a smile!To make your visit to Mall of the Emirates a memorable and care free experience, offer an array of services specially designed to care of customers' needs and help them shop with ease. Visitors to the Mall can make use of these services by contacting ...
Read MoreGeneral & VIP Services
Service with a smile!
To make your visit to Mall of the Emirates a memorable and care free experience, offer an array of services specially designed to care of customers' needs and help them shop with ease.
Visitors to the Mall can make use of these services by contacting any of the five customer-service desks, which are situated in different locations on the ground and first floor.
Information Desks are located on:
Baby Changing Facilities
These facilities are available in all our washroom areas. There are also comfortable seating areas for mothers seeking to feed their babies.
Baby Strollers
Baby strollers can be rented through Cuddle Carts, located on the ground level parking entrances A-F, G-L & T-Z.
Car Rental
Services are available from Thrifty located on the first level, parking entrance G-L.
Car Wash Service
Car wash services are available on all parking levels for a set fee.
Courier Services
Services are available through DHL, which is located on the first level, parking entrance G-L.
Dubai Police and RTA Payment Machine
Located at the main Customer Service desk on the Ground Level.
Etisalat Payment Machine
An Etisalat Payment machine is located on the Ground level near the main Customer Service Desk, and another one is located opposite to Zara on the ground floor.
Fax Service
Sending and receiving faxes can be undertaken at the main Customer Service Desk across from Carrefour.
Fun Tours
Located on the ground level at the Customer Service Desk near Ski Dubai.
Gift Vouchers
Sold at main customer service desk across from Carrefour in denominations of Dhs 25/-, Dhs 50/-, Dhs 100/- and Dhs 200/- . A list of retailers that accept the vouchers is supplied with them.
Lost & Found Assistance
For assistance, go to the main Customer Service Desk across from Carrefour.
Luggage Storage Facility
Luggage can be stored free of charge during Mall hours. Shopping bags cannot be stored. Storage desk is located on the ground level, parking entrance MP-QS.
Mall Branded Merchandise
Branded merchandise is available at the main Customer Service Desk, across from Carrefour.
Mall Directory
Mall directories are located in each major entrance as well as throughout the Mall.
Mobile Phone Recharging
There is a universal recharger at the main Customer Service Desk, across from Carrefour. The recharger is compatible with most brands.
Persons with Disabilities Parking
There are designated parking spots for persons with disabilities located close to the Mall entrance.
Photocopy Service
This service is available at the main Customer Service Desk, across from Carrefour, in colour or black & white.
Prayer Rooms for Men & Women
There are 2 prayer rooms located on the 2nd level of the Galleria. The men’s prayer room is located down the corridor next to BoConcept and the ladies’ prayer room is located down the corridor next to Bombay Zone.
Stamps
Stamps can be purchased at the main Customer Service Desk, across from Carrefour. Emirates Post Boxes There are 3 post boxes in the Mall; ground level parking entrance A-F, G-L and T-Z. Pick up is at 3:00pm daily.
Shuttle Bus Service
A complimentary shuttle bus will pick up and drop off at a number of hotels on Sheikh Zayed Road and along Jumeirah Beach. Click here for more details.
Store Guide (Store Map)
Mall guides listing all stores and services in the Mall are offered to our customers in two languages, English and Arabic. These are available at Customer Service Desks, as well as distributed throughout the Mall in special stands.
Taxis drop-off and pick-up
Until the completion of the new hotel, the taxi pick-up and drop-off will be operated from the main north entrance on the ground level, between Debenhams and Harvey Nichols.
VIP Drop-off
The VIP drop off area is located on the ground level at the North side of the Mall between Debenhams and Harvey Nichols.
Valet Parking
Valet parking is available at the north (VIP) entrance to the Main Galleria adjacent to Car Park Entrance T-Z, and at Car Park Entrance Q-S on the ground floor for a nominal fee.
Wheelchairs
Wheelchairs are available free of charge from most Customer Service Desks, based on availability.
By Car Mall of the Emirates is strategically located in the heart of ‘New Dubai’, at interchange 4 on Sheikh Zayed Road. Driving down Sheikh Zayed road, it is very easy to see the Mall of the Emirates at the 4th interchange. Even if you haven’t been here before, you will ...
Read MoreMall of the Emirates is strategically located in the heart of ‘New Dubai’, at interchange 4 on Sheikh Zayed Road.
Driving down Sheikh Zayed road, it is very easy to see the Mall of the Emirates at the 4th interchange. Even if you haven’t been here before, you will notice the distinctive Ski Dubai slope on the west end of the Mall.
A new approach road provides direct access to the centre for people driving in from Dubai; if you are travelling from Abu Dhabi, simply follow the signs for the right turn to the Mall just before the 4th interchange.
Over 7000 covered parking bays are waiting in a 4-tiered car park which provides direct access to the Mall. Parking aisles are electronically monitored for spaces for your convenience.
Colour coded parking aisles include distinct floor patterns, so that you can find your way back just as easily.
The Big Bus Company runs the Beach Route from Deira City Centre every 30 minutes starting 10AM - 5PM. The tour takes you along the beaches of Dubai and makes the last stop at Mall of the Emirates. It is a hop-on, hop-off tour with tickets valid for 24 hours You can spend as much time as you want at any of the stops.
You can also travel by bus and arrive at the bus terminal located on the west side of the mall (next to the metro station).
For pricing and other details, please visit www.bigbustours.com or call +9714-3244187.
To plan your journey to and from Mall of the Emirates please visit RTA http://www.rta.ae/wpsv5/wps/porta
For more tourist information, please click here.
The Dubai Metro is the longest driverless fully automated metro network in the world. All trains and stations are air conditioned. When the metro stops shopping starts, Mall of the Emirates Metro link is located on the first floor above Carrefour.
Taxis are easily available from all areas.
Taxis can be easily hailed anywhere in the UAE. You could also call for one at the following numbers:
Visitors Parking - Schedule of Fees Free Parking on Weekends and Public Holidays Sunday - Thursday 0 – 4 hrs FREE 4 – 5 hrs AED 20 5 – 6 hrs AED 40 6 – 7 hrs AED 60 7 – 8 hrs AED 100 8 + AED ...
Read MoreFree Parking on Weekends and Public Holidays
| Sunday - Thursday | |
|---|---|
| 0 – 4 hrs | FREE |
| 4 – 5 hrs | AED 20 |
| 5 – 6 hrs | AED 40 |
| 6 – 7 hrs | AED 60 |
| 7 – 8 hrs | AED 100 |
| 8 + | AED 150 |
| Overnight | AED 350 |
The parking fee is applicable for every additional hour or part of an hour.
Hours of Operation6:00 am to 2:00 am, 5 days a week
How to use the Mall's Car ParkBy parking your vehicle in this park, you are accepting terms and conditions displayed at the entry points and pay machines. Please ensure that you keep your ticket with you at all times.
Before returning to your vehicle, please validate or pay at one of the pay machines located inside the mall. After payment, please exit the car park within 15 minutes by inserting the ticket in the ticket reader available at each exit point; otherwise, the additional stay will be subject to additional parking fees.
Please note: If you have stayed in the mall for less than 4 hours on weekdays, you must still validate your ticket at the pay machine. Please follow the instructions below.
How to pay at the machines inside the mallHow to replace a lost ticket
How to replace a faulty ticket
For VOX Cinemas and Ski Dubai customers only
For assistance to use the parking management system, please press the intercom which is available at all entry and exit points as well as all the pay machines.
You may also call 04 3400312 or email .
Baby Changing Facilities These facilities are available in all our washroom areas. There are also comfortable seating areas for mothers seeking to feed their babies. Baby Strollers Baby strollers can be rented through Cuddle Carts, located on the ground level parking entrances A-F, G-L & T-Z. Car ...
Read MoreBaby Changing Facilities
These facilities are available in all our washroom areas. There are also comfortable seating areas for mothers seeking to feed their babies.
Baby Strollers
Baby strollers can be rented through Cuddle Carts, located on the ground level parking entrances A-F, G-L & T-Z.
Car Rental
Services are available from Thrifty located on the first level, parking entrance G-L.
Car Wash Service
Car wash services are available on all parking levels for a set fee.
Courier Services
Services are available through DHL, which is located on the first level, parking entrance G-L.
Dubai Police and RTA Payment Machine
Located in the Metro link next to DU outlet on the first Level.
Etisalat Payment Machine
An Etisalat Payment machine is located on the first level near the main Customer Service Desk, and another one is located opposite to Zara on the ground floor.
Fax Service
Sending and receiving faxes can be undertaken at the main Customer Service Desk across from Carrefour.
GiftCards
Mall of the Emirates has launched the Mall of the Emirates GiftCard, replacing the existing gift vouchers. The card is similar to a debit card, can be used at more than one store, fits nicely in the wallet and pre-loaded with amounts ranging between AED 50 to AED 3,000.
Lost & Found Assistance
For assistance, go to the main Customer Service Desk across from Carrefour.
Luggage Storage Facility
Luggage can be stored free of charge during Mall hours. Shopping bags cannot be stored. The Storage Desk is located on the first level, Metro link CS desk.
Mall Directory
Mall directories are located in each major entrance as well as throughout the Mall.
Mobile Phone Recharging
There is a universal recharger at the main Customer Service Desk, across from Carrefour. The recharger is compatible with most brands.
Persons with Disabilities Parking
There are designated parking spots for persons with disabilities located close to the Mall entrance.
Photocopy Service
This service is available at the main Customer Service Desk, across from Carrefour, in colour or black & white.
Prayer Rooms for Men & Women
There are 2 prayer rooms located on the 2nd level of the Galleria. The men’s prayer room is located down the corridor next to BoConcept and the ladies’ prayer room is located down the corridor next to Bombay Zone.
Stamps
Stamps can be purchased at the main Customer Service Desk, across from Carrefour. Emirates Post Boxes There are 3 post boxes in the Mall; ground level parking entrance A-F, G-L and T-Z. Pick up is at 3:00pm daily.
Shuttle Bus Service
A complimentary shuttle bus will pick up and drop off at a number of hotels on Sheikh Zayed Road and along Jumeirah Beach.
Click herefor more details.
Store Guide (Store Map)
Mall guides listing all stores and services in the Mall are offered to our customers in four languages English, Arabic, Chinese and Russian. These are available at Customer Service Desks, as well as distributed throughout the Mall in special stands.
Taxis drop-off and pick-up
The taxi operates from:
VIP Drop-off
The VIP drop off area is located on the ground level at the North side of the Mall between Debenhams and Harvey Nichols.
Valet Parking
Valet parking is available at the north (VIP) entrance to the Main Galleria adjacent to Car Park Entrance T-Z, and at Car Park Entrance Q-S on the ground floor for a nominal fee.
Wheelchairs
Wheelchairs are available free of charge from most Customer Service Desks, based on availability.
Thank you very much for your cooperation.
Convert any currency of your choice using live up-to-date rates. Clickhereto log on to XE.COM Foreign Exchange website.
Mall Timings
Sunday - Wednesday
10:00 am - 10:00 pm
Thursday - Saturday
10:00 am - 12:00 midnight
Carrefour
Everyday
9:00 am - 12:00 midnight daily
VOX Cinemas
10:00 am - 01:00 am daily
Ski Dubai
Sunday - Wednesday: 10:00 am - 11:00 pm
Thursday - Saturday: 10:00 am - 12:00 midnight
Magic Planet
Sunday - Wednesday: 10:00 am - 11:00 pm
Thursday - Saturday: 10:00 am - 12:00 midnight
DUCTAC
Saturday - Thursday: 9:00 am - 10:00 pm
Friday: 2:00 pm - 10:00 pm
For general inquiries, please call us on (+9714) 409 9000
ATMs- You may withdraw the local currency using your credit card or ATM card (if your bank provides global access) from any one of the 33 ATMs located in the Mall of the Emirates.
Money Exchange- Alternatively, money may be changed at one of the 7 exchange companies at Mall of the Emirates. Exchange houses outside are generally open from 8:30 to 13:00 and 16:30 to 20:30; those located in the Mall follow Mall timings of 10 AM -12 Midnight.
Banks- Transfers can be made easily from one of the four banks or three money exchanges at Mall of the Emirates as exchange controls are virtually non-existent and the Dirham is freely convertible.Banks will also exchange money.
Banks' working hours in the United Arab Emirates may vary. Some Banks start between 9:00 AM until 10:00 PM from Sunday through to Wednesday and from 9:00 AM until 12:00 in the afternoon on Thursdays, Fridays and Saturdays. Other Banks start between 9:00 AM until 6:00 PM with one hour break between the two periods from Sunday through to Thursday and from 9:00 AM until 12:00 in the after noon on Saturdays. These, do not work on Fridays. For more information about the working hours of a certain Bank, Please ask at the Customer Service desk.
Credit Cards- All major credit cards are accepted in Dubai, including Visa, MasterCard, American Express and Diners Club etc. All stores at the Mall of the Emirates accept credit cards.
Emergency Services
Airport/Flight Inquiry
Other Government Departments
Hospital Emergency Numbers
Credit Card Inquiries
Taxi Service
Telephone Directory Service
© 2013 Mall of the Emirates. All rights reserved. Member of Majid Al Futtaim Shopping Malls.

