Services

Mall of the Emirates GiftCard, the perfect gift solution for all occasions. Available at the Main Customer Service Desk. Minimum load AED50 & maximum load AED3000 per card.

Kids just want to have fun!

Hotel Shuttle Services

General & VIP Services
Service with a smile!

To make your visit to Mall of the Emirates a memorable and care free experience, offer an array of services specially designed to care of customers' needs and help them shop with ease.

Visitors to the Mall can make use of these services by contacting any of the five customer-service desks, which are situated in different locations on the ground and first floor.

Information Desks are located on:

• (ground level) Parking entrance A-F
• (ground level) Parking entrance G-L
• (first level, Galleria) Parking entrance M-S
• (ground floor, in front of Ski Dubai entrance) Parking entrance T-Z
• (first level) At the Metro Link

Baby Changing Facilities
These facilities are available in all our washroom areas. There are also comfortable seating areas for mothers seeking to feed their babies.

Baby Strollers
Baby strollers can be rented through Cuddle Carts, located on the ground level parking entrances A-F, G-L & T-Z.

Car Rental
Services are available from Thrifty located on the first level, parking entrance G-L.

Car Wash Service
Car wash services are available on all parking levels for a set fee.

Courier Services
Services are available through DHL, which is located on the first level, parking entrance G-L.

Dubai Police and RTA Payment Machine
Located at the main Customer Service desk on the Ground Level.

Etisalat Payment Machine
An Etisalat Payment machine is located on the Ground level near the main Customer Service Desk, and another one is located opposite to Zara on the ground floor.

Fax Service
Sending and receiving faxes can be undertaken at the main Customer Service Desk across from Carrefour.

Fun Tours
Located on the ground level at the Customer Service Desk near Ski Dubai.

Gift Vouchers
Sold at main customer service desk across from Carrefour in denominations of Dhs 25/-, Dhs 50/-, Dhs 100/- and Dhs 200/- . A list of retailers that accept the vouchers is supplied with them.

Lost & Found Assistance
For assistance, go to the main Customer Service Desk across from Carrefour.

Luggage Storage Facility
Luggage can be stored free of charge during Mall hours. Shopping bags cannot be stored. Storage desk is located on the ground level, parking entrance MP-QS.

Mall Branded Merchandise
Branded merchandise is available at the main Customer Service Desk, across from Carrefour.

Mall Directory
Mall directories are located in each major entrance as well as throughout the Mall.

Mobile Phone Recharging
There is a universal recharger at the main Customer Service Desk, across from Carrefour. The recharger is compatible with most brands.

Persons with Disabilities Parking
There are designated parking spots for persons with disabilities located close to the Mall entrance.

Photocopy Service
This service is available at the main Customer Service Desk, across from Carrefour, in colour or black & white.

Prayer Rooms for Men & Women
There are 2 prayer rooms located on the 2nd level of the Galleria. The men’s prayer room is located down the corridor next to BoConcept and the ladies’ prayer room is located down the corridor next to Bombay Zone.

Stamps
Stamps can be purchased at the main Customer Service Desk, across from Carrefour. Emirates Post Boxes There are 3 post boxes in the Mall; ground level parking entrance A-F, G-L and T-Z. Pick up is at 3:00pm daily.

Shuttle Bus Service
A complimentary shuttle bus will pick up and drop off at a number of hotels on Sheikh Zayed Road and along Jumeirah Beach. Click here for more details.

Store Guide (Store Map)
Mall guides listing all stores and services in the Mall are offered to our customers in two languages, English and Arabic. These are available at Customer Service Desks, as well as distributed throughout the Mall in special stands.

Taxis drop-off and pick-up
Until the completion of the new hotel, the taxi pick-up and drop-off will be operated from the main north entrance on the ground level, between Debenhams and Harvey Nichols.

VIP Drop-off
The VIP drop off area is located on the ground level at the North side of the Mall between Debenhams and Harvey Nichols.

Valet Parking
Valet parking is available at the north (VIP) entrance to the Main Galleria adjacent to Car Park Entrance T-Z, and at Car Park Entrance Q-S on the ground floor for a nominal fee.

Wheelchairs
Wheelchairs are available free of charge from most Customer Service Desks, based on availability.

• By Car

  Mall of the Emirates is strategically located in the heart of ‘New Dubai’, at interchange 4 on Sheikh Zayed Road.

  Driving down Sheikh Zayed road, it is very easy to see the Mall of the Emirates at the 4th interchange. Even if you haven’t been here before, you will notice the distinctive Ski Dubai slope on the west end of the Mall.

  A new approach road provides direct access to the centre for people driving in from Dubai; if you are travelling from Abu Dhabi, simply follow the signs for the right turn to the Mall just before the 4th interchange.

  Over 7000 covered parking bays are waiting in a 4-tiered car park which provides direct access to the Mall. Parking aisles are electronically monitored for spaces for your convenience.

  Colour coded parking aisles include distinct floor patterns, so that you can find your way back just as easily.

• By Bus

  The Big Bus Company runs the Beach Route from Deira City Centre every 30 minutes starting 10AM - 5PM. The tour takes you along the beaches of Dubai and makes the last stop at Mall of the Emirates. It is a hop-on, hop-off tour with tickets valid for 24 hours You can spend as much time as you want at any of the stops.
  
  You can also travel by bus and arrive at the bus terminal located on the west side of the mall (next to the metro station).
  
  For pricing and other details, please visit www.bigbustours.com or call +9714-3244187.
  
  To plan your journey to and from Mall of the Emirates please visit RTA http://www.rta.ae/wpsv5/wps/porta  

  For more tourist information, please click here.

• By Metro

  The Dubai Metro is the longest driverless fully automated metro network in the world. All trains and stations are air conditioned. When the metro stops shopping starts, Mall of the Emirates Metro link is located on the first floor above Carrefour.

• By Taxi

  Taxis are easily available from all areas.

  Taxis can be easily hailed anywhere in the UAE. You could also call for one at the following numbers:

  • Dubai Transport (Dubai) : +971 4 208 0808
  • Metro Taxi (Dubai): +971 4 267 3222
  • National Taxi (Dubai): +971 4 339 0002
  • City Taxi (Sharjah): +971 6 533 3550
  • Al Ghazal Taxi (Abu Dhabi): +971 2 444 7787

Visitors Parking - Schedule of Fees

Baby Changing Facilities

These facilities are available in all our washroom areas. There are also comfortable seating areas for mothers seeking to feed their babies.

Baby Strollers

Baby strollers can be rented through Cuddle Carts, located on the ground level parking entrances A-F, G-L & T-Z.

Car Rental

Services are available from Thrifty located on the first level, parking entrance G-L.

Car Wash Service

Car wash services are available on all parking levels for a set fee.

Courier Services

Services are available through DHL, which is located on the first level, parking entrance G-L.

Dubai Police and RTA Payment Machine

Located in the Metro link next to DU outlet on the first Level. 

Etisalat Payment Machine

An Etisalat Payment machine is located on the first level near the main Customer Service Desk, and another one is located opposite to Zara on the ground floor.

Fax Service

Sending and receiving faxes can be undertaken at the main Customer Service Desk across from Carrefour.

GiftCards

Mall of the Emirates has launched the Mall of the Emirates GiftCard, replacing the existing gift vouchers. The card is similar to a debit card, can be used at more than one store, fits nicely in the wallet and pre-loaded with amounts ranging between AED 50 to AED 3,000.

Lost & Found Assistance

For assistance, go to the main Customer Service Desk across from Carrefour.

Luggage Storage Facility

Luggage can be stored free of charge during Mall hours. Shopping bags cannot be stored. The Storage Desk is located on the first level, Metro link CS desk.

Mall Directory

Mall directories are located in each major entrance as well as throughout the Mall.

Mobile Phone Recharging

There is a universal recharger at the main Customer Service Desk, across from Carrefour. The recharger is compatible with most brands.

Persons with Disabilities Parking

There are designated parking spots for persons with disabilities located close to the Mall entrance.

Photocopy Service

This service is available at the main Customer Service Desk, across from Carrefour, in colour or black & white.

Prayer Rooms for Men & Women

There are 2 prayer rooms located on the 2nd level of the Galleria. The men’s prayer room is located down the corridor next to BoConcept and the ladies’ prayer room is located down the corridor next to Bombay Zone.

Stamps

Stamps can be purchased at the main Customer Service Desk, across from Carrefour. Emirates Post Boxes There are 3 post boxes in the Mall; ground level parking entrance A-F, G-L and T-Z. Pick up is at 3:00pm daily.

Shuttle Bus Service

A complimentary shuttle bus will pick up and drop off at a number of hotels on Sheikh Zayed Road and along Jumeirah Beach.

Click herefor more details.

Store Guide (Store Map)

Mall guides listing all stores and services in the Mall are offered to our customers in four languages English, Arabic, Chinese and Russian. These are available at Customer Service Desks, as well as distributed throughout the Mall in special stands.

Taxis drop-off and pick-up

The taxi operates from:

• Taxi drop-off area at the Kempinski Hotel
• Taxi drop-off and pick-up area at the main north entrance (ground level, between Debenhams and Harvey Nichols)
• Taxi drop-off and pick-up area near Carrefour andCentre Point (ground level)
• Taxi drop-off and pick-up area ground level next to Centerpoint

VIP Drop-off

The VIP drop off area is located on the ground level at the North side of the Mall between Debenhams and Harvey Nichols.

Valet Parking

Valet parking is available at the north (VIP) entrance to the Main Galleria adjacent to Car Park Entrance T-Z, and at Car Park Entrance Q-S on the ground floor for a nominal fee.

Wheelchairs

Wheelchairs are available free of charge from most Customer Service Desks, based on availability.

• Courtesy Policy

  • Please wear respectful clothing (i.e. shoulders & knees covered)
  • No kissing or overt displays of affection.
  • No smoking in the mall.
  • No consumption of alcohol in the Mall.
  • No dangerous activities (i.e. sports games, rollerblading or skateboarding).
  • No pets allowed.

  Thank you very much for your cooperation.

• Foreign Exchange

  Convert any currency of your choice using live up-to-date rates. Clickhereto log on to XE.COM Foreign Exchange website.
  

• General & VIP Services

  Information Desks are located on:

  • (ground level) Parking entrance A-F.
  • (ground level) Parking entrance G-L.
  • (ground level) Parking entrance T-Z (in front of Ski Dubai).
  • (first level, Galleria) Parking entrance Q-S & M-P.
  • (first level) At the Metro Link.
  • The Main North Entrance located on the ground level between Debenhams and Harvey Nicolas-
  • Pullman Hotel Entrance located on the ground level close to Centre Point

• Opening Times

  Mall Timings
  Sunday - Wednesday
  10:00 am - 10:00 pm

  Thursday - Saturday
  10:00 am - 12:00 midnight

  Carrefour
  Everyday
  9:00 am - 12:00 midnight daily

  VOX Cinemas
  10:00 am - 01:00 am daily

  Ski Dubai
  Sunday - Wednesday: 10:00 am - 11:00 pm
  Thursday - Saturday: 10:00 am - 12:00 midnight

  Magic Planet
  Sunday - Wednesday: 10:00 am - 11:00 pm
  Thursday - Saturday: 10:00 am - 12:00 midnight

  DUCTAC
  Saturday - Thursday: 9:00 am - 10:00 pm
  Friday: 2:00 pm - 10:00 pm

  For general inquiries, please call us on (+9714) 409 9000

• Useful Information

  ATMs- You may withdraw the local currency using your credit card or ATM card (if your bank provides global access) from any one of the 33 ATMs located in the Mall of the Emirates.

  Money Exchange- Alternatively, money may be changed at one of the 7 exchange companies at Mall of the Emirates. Exchange houses outside are generally open from 8:30 to 13:00 and 16:30 to 20:30; those located in the Mall follow Mall timings of 10 AM -12 Midnight.

  Banks- Transfers can be made easily from one of the four banks or three money exchanges at Mall of the Emirates as exchange controls are virtually non-existent and the Dirham is freely convertible.Banks will also exchange money.

  Banks' working hours in the United Arab Emirates may vary. Some Banks start between 9:00 AM until 10:00 PM from Sunday through to Wednesday and from 9:00 AM until 12:00 in the afternoon on Thursdays, Fridays and Saturdays. Other Banks start between 9:00 AM until 6:00 PM with one hour break between the two periods from Sunday through to Thursday and from 9:00 AM until 12:00 in the after noon on Saturdays. These, do not work on Fridays. For more information about the working hours of a certain Bank, Please ask at the Customer Service desk.

  Credit Cards- All major credit cards are accepted in Dubai, including Visa, MasterCard, American Express and Diners Club etc. All stores at the Mall of the Emirates accept credit cards.

• Useful Numbers

  • Mall Management : +971 4 409 9100
  • Customer Services : +971 4 409 9000
  • Ski Dubai : +971 4 409 4000
  • Magic Planet : +971 4 341 4444
  • VOX Cinemas : +971 4 341 4222
  • DUCTAC : +971 4 341 4777
  • Dubai Municipality: 800 900

  Dubai

   

  Emergency Services

  • Dubai Police : 999
  • Dubai Fire Department : 997
  • Ambulance : 999

   

  Airport/Flight Inquiry

  • Dubai International Airport : +971 4 224 5555
  • Flight Enquiry : +971 4 224 5777

   

  Other Government Departments

  • Dubai Immigration : 800 5111
  • Dubai Municipality : +971 4 223 2323

   

  Hospital Emergency Numbers

  • Rashid Hospital : +971 4 219 2000
  • Al Wasl Hospital : +971 4 219 3000
  • Dubai Hospital : +971 4 219 5000
  • Al Maktoum Hospital : +971 4 219 6666
  • American Hospital : +971 4 309 6645
  • Welcare Hospital : +971 4 2829 9000

   

  Credit Card Inquiries

  • Citibank : 800 4000
  • American Express : +971 4 336 5000
  • Diner’s Club : +971 4 349 8200
  • MasterCard : +971 4 332 2956
  • Visa : +971 4 223 6888

   

  Taxi Service

  • Dubai Transport (Dubai) : +971 4 208 0808
  • Metro Taxi (Dubai): +971 4 267 3222
  • National Taxi (Dubai): +971 4 339 0002
  • City Taxi (Sharjah): +971 6 533 3550
  • Al Ghazal Taxi (Abu Dhabi): +971 2 444 7787

   

  Telephone Directory Service

  • Directory Enquiries: 181