Services
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Tourist Information
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Kids Information
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Customer Service
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Parking Information
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Shuttle Services
Download Map
Tourist Information
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Opening Hours
Mall Timings
Sunday – Wednesday
10:00 am – 10:00 pm
Thursday – Saturday
10:00 am – 12:00 midnight
Carrefour
Everyday
9:00 am – 12:00 midnight daily
CineStar Cinemas
10:00 am – 01:00 am daily
Ski Dubai
Sunday – Wednesday: 10:00 am – 11:00 pm
Thursday – Saturday: 10:00 am – 12:00 midnight
Magic Planet
Sunday – Wednesday: 9:30 am – 12:00 midnight
Thursday – Saturday: 10:00 am – 1:00 am
DUCTAC
Saturday – Thursday: 9:00 am – 10:00 pm
Friday: 2:00 pm – 10:00 pm
For general inquiries, please call us on (+9714) 409 9000
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Useful Numbers
Mall of the Emirates
- Mall Management : +971 4 409 9100
- Customer Services : +971 4 409 9000
- Ski Dubai : +971 4 409 4000
- Magic Planet : +971 4 341 4444
- Cinestar Cinemas : +971 4 341 4222
- DUCTAC : +971 4 341 4777
Dubai
Emergency Services
- Dubai Police : 999
- Dubai Fire Department : 997
- Ambulance : 999
Airport ⁄ Flight Inquiry
- Dubai International Airport : +971 4 224 5555
- Flight Enquiry : +971 4 224 5777
Other Government Departments
- Dubai Immigration : 800 5111
- Dubai Municipality : +971 4 223 2323
Hospital Emergency Numbers
- Rashid Hospital : +971 4 219 2000
- Al Wasl Hospital : +971 4 219 3000
- Dubai Hospital : +971 4 219 5000
- Al Maktoum Hospital : +971 4 219 6666
- American Hospital : +971 4 309 6645
- Welcare Hospital : +971 4 2829 9000
Credit Card Inquiries
- Citibank : 800 4000
- American Express : +971 4 336 5000
- Diner’s Club : +971 4 349 8200
- MasterCard : +971 4 332 2956
- Visa : +971 4 223 6888
Taxi Service
- Dubai Transport (Dubai) : +971 4 208 0808
- Metro Taxi (Dubai): +971 4 267 3222
- National Taxi (Dubai): +971 4 339 0002
- City Taxi (Sharjah): +971 6 533 3550
- Al Ghazal Taxi (Abu Dhabi): +971 2 444 7787
Telephone Directory Service
- Directory Enquiries: 181
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Courtesy Policy
- Please wear respectful clothing (i.e. shoulders & knees covered)
- No kissing or overt displays of affection.
- No smoking in the mall.
- No consumption of alcohol in the Mall.
- No dangerous activities (i.e. sports games, rollerblading or skateboarding).
- No pets allowed.
Thank you very much for your cooperation.
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Useful Information
ATMs – You may withdraw the local currency using your credit card or ATM card (if your bank provides global access) from any one of the 28 ATMs located in the Mall of the Emirates.
Money Exchange – Alternatively, money may be changed at one of the 4 exchange companies at Mall of the Emirates. Exchange houses outside are generally open from 8:30 to 13:00 and 16:30 to 20:30; those located in the Mall follow Mall timings of 10 AM -12 Midnight.
Banks – Transfers can be made easily from one of the four banks or three money exchanges at Mall of the Emirates as exchange controls are virtually non-existent and the Dirham is freely convertible.Banks will also exchange money.
Banks’ working hours in the United Arab Emirates may vary. Some Banks start between 9:00 AM until 10:00 PM from Sunday through to Wednesday and from 9:00 AM until 12:00 in the afternoon on Thursdays, Fridays and Saturdays. Other Banks start between 9:00 AM until 6:00 PM with one hour break between the two periods from Sunday through to Thursday and from 9:00 AM until 12:00 in the after noon on Saturdays. These, do not work on Fridays. For more information about the working hours of a certain Bank, Please ask at the Customer Service desk.
Credit Cards – All major credit cards are accepted in Dubai, including Visa, MasterCard, American Express and Diners Club etc. All stores at the Mall of the Emirates accept credit cards.
Foreign Exchange
General & VIP Services
Information Desks are located on:
- (ground level) Parking entrance A-F
- (ground level) Parking entrance G-L
- (ground & first level, Galleria) Parking entrance Q-S & M-P
- (ground floor, in front of Ski Dubai entrance) Parking entrance T-Z
- (first level) At the Metro Link
Baby Changing Facilities
These facilities are available in all our washroom areas. There are also comfortable seating areas for mothers seeking to feed their babies.
Baby Strollers
Baby strollers can be rented through Cuddle Carts, located on the ground level parking entrances A-F, G-L & T-Z.
Car Rental
Services are available from Thrifty located on the first level, parking entrance G-L.
Car Wash Service
Car wash services are available on all parking levels for a set fee.
Courier Services
Services are available through DHL, which is located on the first level, parking entrance G-L.
Dubai Police and RTA Payment Machine
Located at the main Customer Service desk on the Ground Level.
Etisalat Payment Machine
An Etisalat Payment machine is located on the Ground level near the main Customer Service Desk, and another one is located opposite to Zara on the ground floor.
Fax Service
Sending and receiving faxes can be undertaken at the main Customer Service Desk across from Carrefour.
Fun Tours
Located on the ground level at the Customer Service Desk near Ski Dubai.
Gift Vouchers
Sold at main customer service desk across from Carrefour in denominations of Dhs 25/-, Dhs 50/-, Dhs 100/- and Dhs 200/- . A list of retailers that accept the vouchers is supplied with them.
Lost & Found Assistance
For assistance, go to the main Customer Service Desk across from Carrefour.
Luggage Storage Facility
Luggage can be stored free of charge during Mall hours. Shopping bags cannot be stored. Storage desk is located on the ground level, parking entrance MP-QS.
Mall Branded Merchandise
Branded merchandise is available at the main Customer Service Desk, across from Carrefour.
Mall Directory
Mall directories are located in each major entrance as well as throughout the Mall.
Mobile Phone Recharging
There is a universal recharger at the main Customer Service Desk, across from Carrefour. The recharger is compatible with most brands.
Persons with Disabilities Parking
There are designated parking spots for persons with disabilities located close to the Mall entrance.
Photocopy Service
This service is available at the main Customer Service Desk, across from Carrefour, in colour or black & white.
Prayer Rooms for Men & Women
There are 2 prayer rooms located on the 2nd level of the Galleria. The men’s prayer room is located down the corridor next to BoConcept and the ladies’ prayer room is located down the corridor next to Bombay Zone.
Stamps
Stamps can be purchased at the main Customer Service Desk, across from Carrefour. Emirates Post Boxes There are 3 post boxes in the Mall; ground level parking entrance A-F, G-L and T-Z. Pick up is at 3:00pm daily.
Shuttle Bus Service
A complimentary shuttle bus will pick up and drop off at a number of hotels on Sheikh Zayed Road and along Jumeirah Beach. Click here for more details (link to shuttle buses)
Click here for more details.
Store Guide (Store Map)
Mall guides listing all stores and services in the Mall are offered to our customers in two languages, English and Arabic. These are available at Customer Service Desks, as well as distributed throughout the Mall in special stands.
Taxis drop-off and pick-up
Until the completion of the new hotel, the taxi pick-up and drop-off will be operated from the main north entrance on the ground level, between Debenhams and Harvey Nichols.
VIP Drop-off
The VIP drop off area is located on the ground level at the North side of the Mall between Debenhams and Harvey Nichols.
Valet Parking
Valet parking is available at the north (VIP) entrance to the Main Galleria adjacent to Car Park Entrance T-Z, and at Car Park Entrance Q-S on the ground floor for a nominal fee.
Wheelchairs
Wheelchairs are available free of charge from most Customer Service Desks, based on availability.
View our Store Guide
Getting here by
Car/Bus/Metro/TaxiShuttle Services
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