Mall of the Emirates

Customer Service

• General & VIP Services

  
  

  Service with a smile!

  To make your visit to Mall of the Emirates a memorable and care free experience, offer an array of services specially designed to care of customers’ needs and help them shop with ease.

  Visitors to the Mall can make use of these services by contacting any of the five customer-service desks, which are situated in different locations on the ground and first floor.

  
  

  Information Desks are located on:

  • (ground level) Parking entrance A-F
  • (ground level) Parking entrance G-L
  • (ground & first level, Galleria) Parking entrance Q-S & M-P
  • (ground floor, in front of Ski Dubai entrance) Parking entrance T-Z
  • (first level) At the Metro Link

  
  

  Baby Changing Facilities

  These facilities are available in all our washroom areas. There are also comfortable seating areas for mothers seeking to feed their babies.

  
  

  Baby Strollers

  Baby strollers can be rented through Cuddle Carts, located on the ground level parking entrances A-F, G-L & T-Z.

  
  

  Car Rental

  Services are available from Thrifty located on the first level, parking entrance G-L.

  
  

  Car Wash Service

  Car wash services are available on all parking levels for a set fee.

  
  

  Courier Services

  Services are available through DHL, which is located on the first level, parking entrance G-L.

  
  

  Dubai Police and RTA Payment Machine

  Located at the main Customer Service desk on the Ground Level.

  
  

  Etisalat Payment Machine

  An Etisalat Payment machine is located on the Ground level near the main Customer Service Desk, and another one is located opposite to Zara on the ground floor.

  
  

  Fax Service

  Sending and receiving faxes can be undertaken at the main Customer Service Desk across from Carrefour.

  
  

  Fun Tours

  Located on the ground level at the Customer Service Desk near Ski Dubai.

  
  

  Gift Vouchers

  Sold at main customer service desk across from Carrefour in denominations of Dhs 25/-, Dhs 50/-, Dhs 100/- and Dhs 200/- . A list of retailers that accept the vouchers is supplied with them.

  
  

  Lost & Found Assistance

  For assistance, go to the main Customer Service Desk across from Carrefour.

  
  

  Luggage Storage Facility

  Luggage can be stored free of charge during Mall hours. Shopping bags cannot be stored. Storage desk is located on the ground level, parking entrance MP-QS.

  
  

  Mall Branded Merchandise

  Branded merchandise is available at the main Customer Service Desk, across from Carrefour.

  
  

  Mall Directory

  Mall directories are located in each major entrance as well as throughout the Mall.

  
  

  Mobile Phone Recharging

  There is a universal recharger at the main Customer Service Desk, across from Carrefour. The recharger is compatible with most brands.

  
  

  Persons with Disabilities Parking

  There are designated parking spots for persons with disabilities located close to the Mall entrance.

  
  

  Photocopy Service

  This service is available at the main Customer Service Desk, across from Carrefour, in colour or black & white.

  
  

  Prayer Rooms for Men & Women

  There are 2 prayer rooms located on the 2nd level of the Galleria. The men’s prayer room is located down the corridor next to BoConcept and the ladies’ prayer room is located down the corridor next to Bombay Zone.

  
  

  Stamps

  Stamps can be purchased at the main Customer Service Desk, across from Carrefour. Emirates Post Boxes There are 3 post boxes in the Mall; ground level parking entrance A-F, G-L and T-Z. Pick up is at 3:00pm daily.

  
  

  Shuttle Bus Service

  A complimentary shuttle bus will pick up and drop off at a number of hotels on Sheikh Zayed Road and along Jumeirah Beach. Click here for more details (link to shuttle buses)

  
  

  Store Guide (Store Map)

  Mall guides listing all stores and services in the Mall are offered to our customers in two languages, English and Arabic. These are available at Customer Service Desks, as well as distributed throughout the Mall in special stands.

  
  

  Taxis drop-off and pick-up

  Until the completion of the new hotel, the taxi pick-up and drop-off will be operated from the main north entrance on the ground level, between Debenhams and Harvey Nichols.

  
  

  VIP Drop-off

  The VIP drop off area is located on the ground level at the North side of the Mall between Debenhams and Harvey Nichols.

  
  

  Valet Parking

  Valet parking is available at the north (VIP) entrance to the Main Galleria adjacent to Car Park Entrance T-Z, and at Car Park Entrance Q-S on the ground floor for a nominal fee.

  
  

  Wheelchairs

  Wheelchairs are available free of charge from most Customer Service Desks, based on availability.

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