To make your visit to Mall of the Emirates a memorable experience, there is an array of services offered in the mall. These features take care of a customer’s errands and help them shop with ease.

Customers can make use of these services at any of the five customer-service desks, which are situated in different locations on the ground and first floor.

Information Desks

Store Guides (Store Map)
Mall guides listing all stores and services in the mall are offered to our customers in 2 languages, English and Arabic. These are available from customer service desks as well as distributed throughout the mall in special stands.

Emirates Post Boxes
There are 3 post boxes in the mall; ground level parking entrance A-F, G-L and T-Z. Pick up is at 3:00pm daily.

Mall Directories
Mall directories are located in each major entrance as well as throughout the mall.

Gift Vouchers
Sold at main customer service desk across from Carrefour in denominations of Dhs 25/-, Dhs 50/-, Dhs 100/- and Dhs 200/- . A list of retailers that accept the vouchers is supplied with the vouchers.

Mall Branded Merchandise
Branded merchandise is available at the main customer service desk, across from Carrefour.

Postage Stamps
Stamps can be purchased at the main customer service desk, across from Carrefour.

Etisalat Payment Machine
Etisalat Payment machine is located on the Ground level near the main Customer Service desk.

Dubai Police and RTA Payment Machine
Located at the main Customer Service desk on the Ground Level.

Photocopying
This service is available at the main customer service desk, across from Carrefour, in colour or black & white.

Fax Service
This service is available at the main customer service desk, across from Carrefour, to send and receive faxes.

Baby Strollers
Baby stroller can be rented through Cuddle Carts, located on the ground level parking entrances A-F and G-L.

Wheelchairs
Wheelchairs are available free of charge from most customer service desks. Based on availability.

Mobile Phone Recharging
There is a universal recharger at the main customer service desk, across from Carrefour. The recharger is compatible with most brands.

Luggage Storage
Room Luggage can be stored free of charge during mall hours. Shopping bags cannot be stored. Storage desk is located on the ground level, parking entrance MP-QS.

Shuttle Bus Service
The mall operates a shuttle bus to and from a number of nearby hotels. The schedule is posted at the ground level entrance G-L. Click here to see the shuttle bus schedule.

VIP Drop-off
The VIP drop off area is located on the ground level at the North side of the mall between Debenhams and Harvey Nichols.

Valet Parking
Valet parking is available at the South and North side of the mall.

Taxis Drop-off and Pick-up
Taxis drop off area is at the Kempinski Hotel. The taxis pick-up area is at the VIP entrance at the North side of the Galleria.

Persons with Disabilities Parking
There are designated parking spots for Persons with Disabilities located close to the mall entrance.

Baby Change Rooms
Baby change rooms are located throughout the mall. Check the mall directory board for locations.

Lost & Found Assistance
For assistance go to the main customer service desk, across from Carrefour.

Car Wash Service
Car wash services are available on all parking levels for a set fee.

Internet Connection-WiFi
Visitors to the Mall of the Emirates are able to enjoy the benefits of iZone WiFi hotspots by conveniently surfing the Internet through a fast and reliable wireless Internet connection for laptops/notebook computers and PDAs across the mall.

Courier Services
Services are available from Aramex, located on the ground floor, parking entrance T-Z, and from DHL located on the first level, parking entrance G-L.

Fun Tours Located on the ground level at the Customer Service desk near Ski Dubai.

Car Rental
Service are available from Thrifty located on the first level, parking entrance G-L.